Virginia Castiglione
Property Manager
Porto Alegre
Summary
Resourceful Housing Assistant possessing excellent communication, organizational and multitasking abilities. Well-versed in leasing rental agreements, tenant selection and file maintenance. Offering 20 years of hands-on experience locating housing opportunities to meet client needs in Porto Alegre, Brazil. Collaborative and diligent individual proficient in English, Spanish and Portuguese. Skilled in using the suite of Microsoft products and technology.
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Highly committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities. A sound working knowledge of the Residential Tenancies Act. Ability to manage professional boundaries, show good ethical judgement, and to apply policies, code of conduct, processes and practice guidelines.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Housing Assistant
United States Consulate
Porto Alegre
05.2017 - Current
- Identified and managed relationships with internal and external stakeholders, maintaining a targeted and productive professional network
- Work collaboratively with Maintenance to proactively manage maintenance requests that impacts on customers well-being
- Searched for and inspected suitable properties to be leased by the United States government, negotiating contracts to the best interest of the tenant
- Ensured landlord and contractor compliance to their contract responsibilities
- Effectively identified and escalated risks where necessary
- Captured and maintained customer records in a consistent and timely manner in the appropriate internal system
- Assisted with official visits and events, working in all logistical arrangements
- Translation and interpretation are a part of my day-to-day activities
- Budgeted and managed budgets for leases, official travel, and events
- Strong customer focus, dealing with people from all walks of life in a multicultural, fast-paced environment
- Consulate newsletter editor
- EEO Liaison and DEIA (Diversity, Equity, Inclusion, and Access) committee founding member
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures
- Calculated tenant rent amounts to prepare leases and contracts
- Maintained database of housing resources, landlords and management companies
- Conducted home and apartment inspections to identify safety issues and needed repairs
- Worked with customers to understand needs and provide excellent service
Educational Consultant
Canada Intercambio
Porto Alegre
02.2016 - 02.2017
- Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat
- Assisted in large Road Show that happened in September 2016, in Porto Alegre, as well as in other events related to education in Canada
- Was responsible for talking to students, advising students, selling language courses, airplane tickets, international health and travel insurance
Attorney-at-Law
Porto Alegre
Porto Alegre
08.2002 - 05.2017
- Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light
- Filed timely case pleadings to meet firm deadlines
- Developed strategies to resolve cases in client's best interest
- Attended hearings as representative of corporate entities and firm clients
- Drafted statements of cases and witness lists
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases
- Minimized risk exposure through careful advice on business operations and strategic plans
- Resolved post-judgment litigation settlements and default judgment orders in favor of clients
- Contracted as freelance researcher and reviewer for corporate law firms
- Researched and wrote contracts, agreements and proposals
- Interpreted laws, rulings and regulations for individuals and businesses
- Drafted motions, petitions and waivers
- Explained available courses of action and possible repercussions of cases to clients
- Apprised clients of potential risks and costs associated with each course of action
Education
Bachelor of Arts - Law
PUCRS
Porto Alegre 03.1996 - 08.2002
Post Graduation - Real Estate
ESADE
Porto Alegre 02.2009 - 02.2012
Skills
Social media savvyundefined
Accomplishments
- Porto Alegre1996-2002
- Bachelor of Laws
- IELTS
- May 2020
- Overall score 8
Additional Information
- ACHIEVEMENTS , US Mission Brazil Honour Award /2019
Certification
Certified in Leadership and Supervision skills - Foreign Service Institute - U.S. Department of State
IELTS May 2020 Overall score: 8
Listening - 9.0
Reading - 8.5
Writing - 6.5
Speaking - 8.0
Overall - 8.0
Timeline
Certified in Leadership and Supervision skills - Foreign Service Institute - U.S. Department of State
08-2022
Housing Assistant
United States Consulate
05.2017 - Current
Educational Consultant
Canada Intercambio
02.2016 - 02.2017
Post Graduation - Real Estate
ESADE
02.2009 - 02.2012
Attorney-at-Law
Porto Alegre
08.2002 - 05.2017
Bachelor of Arts - Law
PUCRS
03.1996 - 08.2002
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