Virginia Lucena Rabelo
Summary
Administrative and Operations professional with over six years of experience in a multinational company in the insurance and private pension sector, specializing in administrative process management, corporate operations, strategic customer service, and business support functions.
Throughout my career, I have gained experience managing the administrative operations of four branches in Brazil, ensuring operational efficiency, supporting sales teams, and delivering excellence in service to internal and external clients, insurance brokers, and suppliers.
I possess strong analytical skills, a systemic business perspective, and a proven ability to optimize processes. I am highly adaptable to dynamic environments, effectively managing multiple priorities with a consistent focus on quality, organization, and continuous improvement.
Overview
6
6
years of professional experience
Work History
Administrative & Operations Assistant
MAG Seguros
06.2021 - 05.2026
- Managed administrative operations across four branches in Brazil.
- Provided customer service to both internal and external stakeholders.
- Delivered specialized support to partner insurance brokers.
- Oversaw the administrative management of the branch.
- Coordinated infrastructure-related demands and operational requirements.
- Managed supplier relationships and administrative processes.
- Provided financial and administrative support.
- Supported the Corporate Benefits, Collections, and Commissions departments.
- Handled customer interactions with a strong focus on First Call Resolution (FCR).
- Organized, monitored, and optimized administrative workflows and processes.
- Utilized Salesforce, Power BI, Microsoft Office, Vexpense, and PagNet on a daily basis.
Administrative Apprentice
MAG Seguros
01.2020 - 05.2021
- Provided administrative support across daily business operations.
- Delivered customer service and operational support to insurance brokers.
- Conducted document review and analysis to ensure accuracy and compliance.
- Provided financial support and assisted with routine financial processes.
- Supported the administrative team in day-to-day operational activities.
Education
Bachelor of Science - Human Resources Management
Descomplica Centro Universitário Uniamérica
07.2026
Bachelor of Science - Business Administration
UNIFOR
07.2026
Skills
- Strong knowledge of administrative processes and office operations
- Effective time management with the ability to prioritize and meet daily deadlines
- Proficient in using computers, business applications, and corporate systems
- Proactive approach to task execution and problem-solving
- Clear and effective verbal and written communication skills
- Strong interpersonal skills with the ability to build positive relationships with colleagues and clients
- Experience in customer service and client support
- Strong attention to detail, particularly when working with spreadsheets and administrative data
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Administrative & Operations Assistant
MAG Seguros
06.2021 - 05.2026
Administrative Apprentice
MAG Seguros
01.2020 - 05.2021
Bachelor of Science - Human Resources Management
Descomplica Centro Universitário Uniamérica
Bachelor of Science - Business Administration
UNIFOR