Summary
Overview
Work History
Education
Skills
Languages
Timeline
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vishal kumar

vishal kumar

Siwan

Summary

Dynamic café manager with proven expertise at Baristas Coffee Company, enhancing customer satisfaction through effective team leadership and operational oversight. Skilled in latte art and financial monitoring, I successfully improved sales and fostered a motivated workforce by implementing innovative training programs and efficient service procedures.

Overview

3
3
years of professional experience

Work History

Cafe Manager

Baristas Coffee Company
09.2024 - 03.2025
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Assistant Store Manager

Cafe Coffee Day
06.2023 - 08.2024
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted store manager in meeting standards for customer service and quality.

Guest Service Associate

TAJ WELLINGTON HOTEL CHENNAI
05.2023 - 06.2023
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.

Trainee

WELCOMHOTEL THE SAVOY
12.2021 - 05.2022
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.

Education

Bachelor of Science - Hospitality Administration And Management

JAGDAMB COLLEGE
CHHAPRA, BIHAR
05-2023

Skills

  • Latte art proficiency

  • Café operational oversight

  • Customer satisfaction enhancement

  • Team leadership

  • Financial monitoring

  • Health and safety regulations

  • Sales tracking

  • Foodservice

  • Employee shift coordination

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Cafe Manager

Baristas Coffee Company
09.2024 - 03.2025

Assistant Store Manager

Cafe Coffee Day
06.2023 - 08.2024

Guest Service Associate

TAJ WELLINGTON HOTEL CHENNAI
05.2023 - 06.2023

Trainee

WELCOMHOTEL THE SAVOY
12.2021 - 05.2022

Bachelor of Science - Hospitality Administration And Management

JAGDAMB COLLEGE

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