Vitalis Washington
Lakeland
Summary
Led customer service initiatives to improve sales and enhance client relationships. Managed retail operations, ensuring efficient stock management and cash handling. Oversaw telemarketing campaigns, driving high-volume sales and customer engagement. Cultivated a team-oriented environment, fostering collaboration and communication.
Overview
5
5
years of professional experience
Work History
Lead Store Associate
Dollar General
2024.01 - 2025.12
- Processed customer transactions efficiently using POS system
- Maintained accurate cash drawer and balanced receipts daily
- Assisted customers with product inquiries and store navigation
- Trained new cashiers on checkout procedures and customer service standards
Outbound Sales Representative
Education Dynamics
2022.11 - 2024.01
- Cultivated and sustained robust customer relationships through strategic communication and diligent follow-up initiatives.
- High volume call center , managed over 300 daily calls
- Utilized CRM software to track leads, manage sales pipelines, and enhance reporting efficiency.
- Executed comprehensive market research to uncover new business opportunities.
- Spearheaded collaboration with marketing teams to synchronize messaging and promotional strategies for targeted campaigns.
Cashier and Store Associate
Publix
2020.10 - 2022.12
- Processed customer transactions efficiently using POS system
- Maintained accurate cash drawer and balanced receipts daily
- Assisted customers with product inquiries and store navigation
- Trained new cashiers on checkout procedures and customer service standards
Education
High School Diploma -
Dr Michael Krop Highschool
Miami FL Skills
detailed assistance to customers, resolving inquiries and concerns effectively
Thorough reviews of tasks to maintain high standards of excellence and reliability
Cultivate an environment of open communication to support team members in reaching service goals
Master complex tasks efficiently, contributing to overall success
Contact information
954-394-5973
washingtonvitalis@gmail.com
Timeline
Lead Store Associate
Dollar General
2024.01 - 2025.12
Outbound Sales Representative
Education Dynamics
2022.11 - 2024.01
Cashier and Store Associate
Publix
2020.10 - 2022.12
High School Diploma -
Dr Michael Krop Highschool