VITORIA MITSUYO WADA
Rio de Janeiro
Summary
Detail-oriented team player focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Social Media Marketing Specialist
MarketMed - Medical Marketing Consulting Services
12.2022 - Current
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Boosted brand awareness by developing and implementing effective social media marketing strategies.
Social Media Content Coordinator
Deborah Colker's Dance Company
05.2022 - 12.2022
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses
- Increased customer engagement through social media
- Created social media content with consistent content and tone.
Social Media Marketing Assistant
A+ Agency
08.2021 - 05.2022
- Participated in brainstorming sessions to generate creative ideas for campaigns
- Responded to inquiries and engaged with followers to build community and support customer engagement
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
Education
Postgraduate - Strategic Relationship Marketing
George Brown College
Toronto, Ontario09.2025
Customer Experience
FGV-Rio
Rio De Janeiro, RJ11.2023
CRM - Customer Relationship Management
Udemy
08.2023
Customer Experience 2.0
CS Academy
São Paulo, SP07.2023
Customer Success
CS Academy
São Paulo, SP07.2023
Digital Marketing
Escola Britânica De Artes Criativas E Tecnologia
São Paulo, SP07.2023
Bachelor of Fine Arts - Filmmaking
New York Film Academy
Los Angeles, CA02.2020
One Month Exchange Program: French Language -
EF Language School
07.2016
Skills
- Analytics and Metrics
- Online Content Development
- New Media Monitoring
- Strategic Planning
- Visual Storytelling
- Service Quality
- Customer Care
- Interpersonal Awareness
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Social Media Marketing Specialist
MarketMed - Medical Marketing Consulting Services
12.2022 - Current
Social Media Content Coordinator
Deborah Colker's Dance Company
05.2022 - 12.2022
Social Media Marketing Assistant
A+ Agency
08.2021 - 05.2022
Postgraduate - Strategic Relationship Marketing
George Brown College
Customer Experience
FGV-Rio
CRM - Customer Relationship Management
Udemy
Customer Experience 2.0
CS Academy
Customer Success
CS Academy
Digital Marketing
Escola Britânica De Artes Criativas E Tecnologia
Bachelor of Fine Arts - Filmmaking
New York Film Academy
One Month Exchange Program: French Language -
EF Language School
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