Vitória Fernandes De Oliveira

Planning, control and maintenance scheduling.

Control of supplies, requisitions.

Processing of technical information in records, preparation of graphs and control reports.

Presentation of indicators and monthly meetings.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.