VIVEK KUMAR
Food & Beverage Attendant
Patna
Summary
Dynamic and dedicated professional with experience at The Westin Kolkata, excelling in customer service and food safety. Proven ability to enhance guest relations and foster loyalty through exceptional communication and leadership skills. Recognized for delivering outstanding service under pressure, ensuring a memorable dining experience for all patrons.
Overview
4
4
years of professional experience
2
2
Languages
Work History
On The Job Trainee
Qasr Al Sarab Desert Resort By Anantara
2024.09 - 2025.03
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Food and Beverage Attendant
The Westin Kolkata, Rajarhat
2023.07 - 2024.05
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Greeted and seated guests to provide friendly and welcoming experience.
Intern
ITC Maurya A Luxury Collection
2021.08 - 2021.12
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor In Hospitality Administration - Food & Beverage
International Institute Of Hotel Management
Kolkata, India2023-06
Skills
* Customer Service
* Food Safety
*Time Management
*Guest Relations
*Good Communication
*Leadership Skills
Timeline
On The Job Trainee
Qasr Al Sarab Desert Resort By Anantara
2024.09 - 2025.03
Food and Beverage Attendant
The Westin Kolkata, Rajarhat
2023.07 - 2024.05
Intern
ITC Maurya A Luxury Collection
2021.08 - 2021.12
Bachelor In Hospitality Administration - Food & Beverage
International Institute Of Hotel Management