VIVIANE CARDOZO
São Paulo,SP
Visão geral
10
10
years of professional experience
2019
2019
years of post-secondary education
Experiência profissional
Supply Chain Specialist
AMAZON
2024.06 - 2026.01
- Inventory and Order Management in the Sports Sector, for 1P (First Party), with high-complexity suppliers such as Puma, Mizuno, Dass Group (New Balance, Fila, and Umbro), Dream Fitness and NTK Group.
- Control of inventory health through monitoring and deep dives into indicators such as order confirmation and receipt, supplier lead time, stockouts, unhealthy inventory, weeks of coverage and aging.
- Commercial planning for sales growth, aligned with the supplier's growth potential. This includes actions for manual order approvals, OTB, forecast control, sell-in, and sell-out.
- Implementation of programs and solutions to eliminate growth gaps, such as Kaizen, Dropship, Collection, among other internal company programs.
- Development of skills in inventory management tools, enhancing the ability to control and analyze data.
- Direct relationship with the supplier for education and addressing daily needs.
- Revised production schedules to meet dynamic conditions such as supply shortages and backlogs.
Process Analyst
AMBEV SA
2023.01 - 2024.05
- Management and provision of SPO-related KPIs in the CAT area, along with the development of analytical reports, providing relevant information for strategic decision-making within the company. SPO: Ambev's internal audit program responsible for standardizing sales processes and service levels in operations across Brazil. CAT: Area responsible for processes related to refrigeration equipment, such as purchasing, maintenance, transportation, handling, reprocessing and scrapping.
- Management of contracts, construction, and management of KPIs with the company's maintenance and handling suppliers.
- Development of KPIs and dashboards for the area using Excel and Power BI.
- Structuring of sector data by implementing a Data-Driven culture.
Customer Service and Operations Analyst
AMBEV SA
2021.01 - 2022.12
- Management of refrigeration equipment for the National Client base, which includes major chain restaurant accounts such as Burger King, Outback, and Grilleto.
- B2B service to this client portfolio, participating in contract negotiations and expansion projects.
- Gathering feedback and implementing actions for customer satisfaction.
- Relationship management and supervision of the outsourced supplier responsible for services, ensuring quality.
- Monitoring of corrective and preventive maintenance indicators, equipment replacement, client relationships, and NPS improvement.
Commercial Consultant
STONE CO
2017.11 - 2018.10
- Planned and executed external sales routes focused on client acquisition and portfolio expansion.
- Conducted in-person visits to merchants to present and sell payment solutions.
- Negotiated fees, commercial terms, and contract agreements.
- Managed client portfolio with emphasis on retention, relationship building, and post-sales support.
- Monitored sales performance indicators and achieved commercial targets.
- Applied a consultative sales approach, identifying cross-selling and upselling opportunities.
Trainee (Apprenticeship Program)
AJINOMOTO DO BRASIL
2016.05 - 2017.10
- Supported the Manufacturing Continuous Improvement team in process optimization initiatives.
- Coordinated activities within the Innovation Program, encouraging and tracking employee improvement suggestions across departments.
- Evaluated the impact of improvement actions, including cost reduction analysis, productivity gains, resource optimization, and sustainability, health, and safety benefits.
- Prepared the manufacturing plant for 5S and ISO 9001 audits, ensuring compliance with quality standards and operational excellence practices.
Formação acadêmica
Senac Brasil - Post Degree
Fashion Business Management
2025.01 -
Bayswater College - Languages
Intensive English Language Program
London, UKCentro Universitário Toledo - Degree
Production Engineering
Habilidades e competências
- Advanced Microsoft Office Suite
- Basic SQL
- Intermediate Power BI
- Operational Planning Applied to the Fashion Industry
- Go-to-Market Strategy
- Business Model Structuring
- Revenue Forecasting
- Supplier Sourcing & Negotiation
- Production Planning
- Inventory Management
- Quality Control
- Cost Structure Analysis
- Retail & B2B Negotiation
- Partnerships & Collaboration Development
Linha do tempo
Senac Brasil - Post Degree
Fashion Business Management
2025.01 -
Supply Chain Specialist
AMAZON
2024.06 - 2026.01
Process Analyst
AMBEV SA
2023.01 - 2024.05
Customer Service and Operations Analyst
AMBEV SA
2021.01 - 2022.12
Commercial Consultant
STONE CO
2017.11 - 2018.10
Trainee (Apprenticeship Program)
AJINOMOTO DO BRASIL
2016.05 - 2017.10
Bayswater College - Languages
Intensive English Language Program
Centro Universitário Toledo - Degree
Production Engineering