Wilson Damasceno Jr

Working with our client Avalon, an well admired and highly technical company, is within our functions to:

• Helped streamline repair processes and update procedures for support action consistency.
• Installed, configured and maintained computer and smartphones systems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Created user accounts and assigned permissions.
• Connect other advisers around earth to help connect our users to international support, offering to be ours user's translator during calls, if an user does not speak english.

• Oversaw approval of user's marketing copy, images, videos, emails, and other collateral.
• Educated user's in how to launch successful digital marketing campaigns that achieved goals for increased social media traffic and post interaction.
• Addressed users inquiries with timely and professional responses via phone, email and chat interactions.