YARA SANTOS DO NASCIMENTO
Shore Excursion Staff
Summary
To leverage my knowledge and experience in the tourism industry to successfully manage shore excursions, work collaboratively with the team, and achieve outstanding results. Seeking a position as Shore Excursion Staff, where I can apply my organizational skills, customer service expertise, and multitasking ability. I aim to contribute to sales growth while continuing to develop leadership capabilities to enhance productivity and team performance.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Shore Excursion Staff (1st Level)
MSC CROCIERE
01.2024 - 07.2024
- Assisting guests with all port of call activities.
- Managing disembarkation and embarkation procedures for excursions.
- Escorting groups during excursions and supporting local tour guides.
- Preparing seasonal brochures and onboard marketing materials.
- Opening and setting up the excursion office.
- Performing back-office duties and assisting the Tour Manager.
- Supporting the team and training new hires.
Shore Excursion Staff (1st Level)
MSC CROCIERE
04.2023 - 09.2023
- Assisting guests with all port of call activities.
- Managing disembarkation and embarkation procedures for excursions.
- Escorting groups during excursions and supporting local tour guides.
- Preparing seasonal brochures and onboard marketing materials.
- Opening and setting up the excursion office.
- Performing back-office duties and assisting the Tour Manager.
- Supporting the team and training new hires.
Shore Excursion Staff (2nd Level)
MSC CROCIERE
08.2022 - 01.2023
- Assisting guests with all port of call activities.
- Managing disembarkation and embarkation procedures for excursions.
- Escorting groups during excursions and supporting local tour guides.
- Preparing seasonal brochures and onboard marketing materials.
- Opening and setting up the excursion office.
- Performing back-office duties and assisting the Tour Manager.
- Supporting the team and training new hires.
Shore Excursion Staff (2nd Level)
MSC CROCIERE
12.2021 - 05.2022
- Assisting guests with all port of call activities.
- Managing disembarkation and embarkation procedures for excursions.
- Escorting groups during excursions and supporting local tour guides.
- Preparing seasonal brochures and onboard marketing materials.
- Opening and setting up the excursion office.
- Performing back-office duties and assisting the Tour Manager.
- Supporting the team and training new hires.
Shore Excursion Staff (3rd Level)
MSC CROCIERE
06.2021 - 11.2021
- Assisting guests with all port of call activities.
- Managing disembarkation and embarkation procedures for excursions.
- Escorting groups during excursions and supporting local tour guides.
- Preparing seasonal brochures and onboard marketing materials.
- Opening and setting up the excursion office.
- Performing back-office duties and assisting the Tour Manager.
- Supporting the team and training new hires.
Education
High School Diploma -
CCT College of Computing Technology
High School -
Dragão Do Mar High School
Fortaleza, Ceara, Brazil01-2009
Skills
- Microsoft Office
- Fidelio
- Otalio
- Creativity
- Communication
- Teamwork
- Conflict Resolution
- Leadership
- Adaptability
- Organizational Skills
References
- Available upon request.
Timeline
Shore Excursion Staff (1st Level)
MSC CROCIERE
01.2024 - 07.2024
Shore Excursion Staff (1st Level)
MSC CROCIERE
04.2023 - 09.2023
Shore Excursion Staff (2nd Level)
MSC CROCIERE
08.2022 - 01.2023
Shore Excursion Staff (2nd Level)
MSC CROCIERE
12.2021 - 05.2022
Shore Excursion Staff (3rd Level)
MSC CROCIERE
06.2021 - 11.2021
High School Diploma -
CCT College of Computing Technology
High School -
Dragão Do Mar High School
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