Yasmim Peixoto Martins
São Paulo,SP
Visão geral
11
11
years of professional experience
16
16
years of post-secondary education
Histórico profissional
Account Executive
Keeta Inc.
São Paulo, SP
06.2025 - Atual
- Prospected and closed strategic partnerships with restaurants through on-site visits, efficient scheduling, and negotiation of commercial agreements.
- Supported restaurants in creating and managing online stores on the Keeta platform, providing training and guidance to optimize delivery operations.
- Developed customized solutions to increase partners’ business volume, ensuring win-win cooperation.
- Conducted continuous account management, strengthening client relationships and coordinating with internal teams to address operational needs.
- Experienced in negotiation, market development, and partnership expansion within the food delivery segment.
- On-site fieldwork focused on relationship building, sustainable partner growth, and platform expansion.
- Monitored financial indicators, assessing account performance to develop initiatives that increased company profitability.
Business Development Representative Enterprise
Azion Technologies
São Paulo, São Paulo
01.2025 - 06.2025
- Collaborate with cross-functional teams to enhance the development and deployment of edge computing solutions in Latam Market and Brazil.
- Drive customer engagement by providing technical expertise and support during the implementation of Azion's technologies.
- Monitor application performance to ensure optimal operation and user experience, identifying areas for improvement.
- Conduct technical presentations and demos to showcase Azion’s products and features to potential clients and stakeholders.
- Participate in the design and architecture of scalable infrastructures that meet customer needs while optimizing costs and performance.
- Implement security measures in alignment with the Zero Trust model to protect client applications and data.
- Assist in the creation of technical documentation and training materials for clients and internal teams.
- Stay updated on industry trends and emerging technologies related to cloud computing and cybersecurity to continually improve services and offerings.
- Support the sales team by providing technical knowledge and insights that help drive business growth.
Market Development Representative
Docusign
São Paulo, SP
05.2023 - 12.2024
- External communication: Responses to leads arriving through emails, social media messages and other communication channels to generate interest and qualify leads.
- Qualification: Conversations with potential customers to assess their needs, pain points, challenges, and budget to determine if they are a good fit for the company's offerings. This involves asking qualified questions and collecting relevant information.
- Appointment Setup: Once a lead is qualified, the next step is to schedule appointments, demos, or meetings for the client partner team with qualified prospects. They coordinate calendars and ensure smooth transitions between the team and the client.
- Follow-up: Following up with leads who have expressed interest but may not be ready to buy right away. This includes sending follow-up emails, making follow-up calls, and nurturing leads through the sales funnel. They also track the status of leads internally.
- Data management: Accurate and up-to-date records of prospect interactions, including conversation notes, contact information and lead status, in the company's CRM system.
- Collaboration with the sales team: Work closely with the sales team to understand their needs, share insights from interactions with prospects, and ensure a smooth transfer of qualified leads.
- Metrics tracking and reporting: Tracking key performance metrics such as number of conversion rates and SLA. Including regular reports on activities and results.
Sales Development Representative
Docusign
São Paulo, SP
04.2022 - 05.2023
- Identification of potential customers.
- Create proposals and initiatives to generate demand.
- Define and establish consultative sales processes.
- Delivery of weekly goals for generating new business.
- Prior knowledge about business.
- Understanding of the sales process.
- Experience in the commercial division of a technology company.
- Hunter Profile.
Account Development Representative
Docusign
São Paulo, SP
10.2021 - 04.2022
- Support the team in carrying out various tasks according to demand, ensuring agility and efficiency.
- Providing humanized customer service, ensuring satisfaction with the service.
- Support in administrative tasks, including feeding spreadsheets, organizing documents and controlling accounts, optimizing the team's routine.
- Generation of SQLs and creation of leads.
Operational Intern
Itaú Unibanco
Cabo Frio, RJ
02.2019 - 01.2020
- Improvement of the agency's customer service rating (NPS), pointing out customer satisfaction indicators and creating improvement strategies.
- Online Training - Behavioral and Technical.
- Performance evaluation through feedback every six months.
- Construction of control spreadsheets, with emphasis on the agency's monthly goals.
- Carrying out contracts with internal areas.
- Telephone and in-person customer service, with supervision, ensuring the best customer experience.
- Sale of financial products.
Inside Sales
Tekrum Ukraine
Lisboa
06.2016 - 06.2018
- Creating reports of potential customers based on regional markets and assigning sales tasks to a team of 25 employees.
- Consideration of business demands and customer preferences when developing pricing structures and marketing plans.
- Assessment of consumer preferences and behaviors, combined with market trends and historical data, in order to adjust and improve campaigns.
- Solving problems for customers with a different profile, in order to maintain relationships and increase the return of the customer base.
- Assistance to the supervisor in the development of operations and problem resolution, providing cutting-edge customer service.
- Personalized sales techniques aimed at upselling and cross-selling.
- Customer profile analysis and strategic development.
Customer Service Assistant
Santander Bank
Cabo Frio, RJ
12.2015 - 03.2016
- Paying bills at the ATM.
- Customer service.
- Delivery of receipts and other internal documents.
- Internal trainings.
- Face-to-face customer service, demonstrating friendliness and interest in creating a welcoming environment.
- Registration of information and data about customers, enabling the provision of personalized and objective services, increasing retention rates.
Agency Technician
HSBC Bank
Araruama, RJ
03.2014 - 06.2014
- Delivering exceptional service to each consumer, listening to concerns and answering questions.
- Assistance in the treasury.
- Internal trainings.
- Bill payment.
- Update of internal materials.
- Development and implementation of tracking and monitoring systems in order to improve production efficiency and reduce operational costs.
Formação acadêmica
Advanced English -
Brazilian Institute of Foreign Language
01.2010 - 12.2014
Advanced Spanish - undefined
Brazilian Foreign Language Institute
01.2010 - 12.2014
Basic French - undefined
Wizard
01.2011 - 12.2012
Technologist in Management Processes - Business
Uninove
São Paulo, SP 03.2022 - 12.2025
Habilidades e competências
- Google Drive
- Salesforce
- Outreach
- Microsoft Office
- Copywriting
- Teamwork
- Time management
- Operational Planning
- Self-motivation
- Problem solving
- VBA
Linha do tempo
Account Executive
Keeta Inc.
06.2025 - Atual
Business Development Representative Enterprise
Azion Technologies
01.2025 - 06.2025
Market Development Representative
Docusign
05.2023 - 12.2024
Sales Development Representative
Docusign
04.2022 - 05.2023
Technologist in Management Processes - Business
Uninove
03.2022 - 12.2025
Account Development Representative
Docusign
10.2021 - 04.2022
Operational Intern
Itaú Unibanco
02.2019 - 01.2020
Inside Sales
Tekrum Ukraine
06.2016 - 06.2018
Customer Service Assistant
Santander Bank
12.2015 - 03.2016
Agency Technician
HSBC Bank
03.2014 - 06.2014
Basic French - undefined
Wizard
01.2011 - 12.2012
Advanced English -
Brazilian Institute of Foreign Language
01.2010 - 12.2014
Advanced Spanish - undefined
Brazilian Foreign Language Institute
01.2010 - 12.2014