Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yasmin Ranya

SUPERVISORA SENIOR
Brasília, Federal District

Summary

Senior Supervisor skilled in cobrança and managing complex projects with general oversight. Effectively communicates within and outside function to gain cooperation on operational processes, practices and procedures. Documented leadership success in making moderate to substantial improvements to enhance staff training and productivity and achieve goals.

Overview

4
4
years of professional experience

Work History

Senior Supervisor

Leal Cobrança
04.2024 - 07.2024
  • Coordinated, supervised and evaluated work of funcionarios and reallocated staff and resources to meet performance requirements.
  • Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.

Junior Supervisor

Leal Cobrança
07.2023 - 09.2023
  • Assisted senior management in achieving departmental goals through effective delegation of tasks among junior staff members.

Assistente Administrativo

Leal Cobrança
12.2022 - 07.2023
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and maintained databases to track and record customer data.



Monitor De Teleatendimento

Leal Cobrança
01.2022 - 12.2022
  • Implemented new call scripts to improve consistency in messaging and drive positive customer interactions.
  • Boosted team morale and productivity with motivational techniques and clear communication of expectations.
  • Improved team performance by conducting regular training sessions and sharing industry best practices.
  • Conducted regular performance evaluations of team members to provide constructive feedback on strengths and opportunities for growth.

Cobrador Interno

Leal Cobrança
01.2021 - 03.2022
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Operador De Telemarketing

Leal Cobrança
03.2020 - 11.2020
  • Followed up with customers to solicit further sales.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Recorded and updated customer information in online systems.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Streamlined internal processes within the telemarketing department for improved efficiency in handling leads and closing deals.

Education

Graduação - Analise E Desenvolvimento De Sistemas

UDF Centro Universitário
Brasília, Federal District, Brazil
05.2001 -

No Degree - Operador De Computador

Senac
Brasília, Federal District, Brazil
05.2001 -

Skills

Employee Supervision

Accomplishments

    Premiação com troféu e placa com o mérito de melhor supervisora do Trimestre - Divzero ( Banco Bradesco )

Timeline

Senior Supervisor

Leal Cobrança
04.2024 - 07.2024

Junior Supervisor

Leal Cobrança
07.2023 - 09.2023

Assistente Administrativo

Leal Cobrança
12.2022 - 07.2023

Monitor De Teleatendimento

Leal Cobrança
01.2022 - 12.2022

Cobrador Interno

Leal Cobrança
01.2021 - 03.2022

Operador De Telemarketing

Leal Cobrança
03.2020 - 11.2020

Graduação - Analise E Desenvolvimento De Sistemas

UDF Centro Universitário
05.2001 -

No Degree - Operador De Computador

Senac
05.2001 -

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