Yuri Brum Vianna Marinho

I currently work as a travel agent and my job is to arrange travel accommodations for groups, couples, executives, and special needs clients.

I prepare personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.

Also, I follow up on client's requests, feedbacks and complaints to make sure all their needs are met.

As an Arrival and Departures Coordinator I was responsible for managing all the workflow needed for the diplomats arriving and departing Rio.

That included, but was not limited to liaising with key department inside the consulate, such as housing, customs and shipping, human resources, IT and facilities to make sure we had everything needed to welcome the families arriving in Rio and prepare their departures once it was their time to leave the country.

My job also consisted in make the first contact with the diplomats when they were assigned to come to Brazil. I was their main point of contact to answer any questions they had about their work in Rio, the city itself and local procedures. Furthermore, I was also responsible to prepare their accreditation before the Brazilian Ministry of Foreign Affairs.

Last, when it was time for them to depart Brazil I was responsible to assist them with their moving back to the U.S or to their next post.

The customs and shipping unit takes care of all shipments to and from Rio de Janeiro.

As a shipping clerk I was responsible for the preparation of the paperwork needed for customs clearance of incoming and outbound shipments for U.S. personnel, including office material, supplies, personal effects and equipment for the entire U.S. Consulate General in Rio de Janeiro.

I was also responsible for the paperwork needed for registration, inspection, licensing, insurance coverage and obtaining exemption of the local taxes of privately owned vehicles and official vehicles for the Consulate General in Rio.

Responsible for providing management support to Regus Office, offering the best experience as possible to our clients, helping on routine tasks and assuring the customer satisfaction, managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Occasionally assisted the local and regional manager on the search for new clients, presenting the services offered by Regus. Our goal was to help companies to achieve their needs, through efficient and customized solutions to their businesses.

I was also responsible for answering phone calls, respond to customer requests, complaints and suggestions.

I worked in the Olympic Coordination Department of the U.S. Consulate in Rio de Janeiro. One of the main focus of this role was to provide support and coordinate the logistics and operations of U.S. government officials who were in the country for the 2016 Rio Olympic Games, as well as assisting official visits and delegations, such as the visit of the U.S Secretary of State.

Some of the tasks included: logistics management (dealing directly with vendors to negotiate prices, logistics and operations), contact with government security agencies to minimize risks and ensure the safety of U.S. citizens who were in the city during the games, visit to game venues, liaising with Team USA representatives, procurement of supplies and analysis of the national scenario to prepare reports for senior officials.

This role was directly connected to three key areas of the Consulate: Security and Logistics, Human Resources and Customer Relations.

Among other tasks I was responsible for receiving internal service requests and finding efficient solutions to resolve them. Furthermore, I assisted in the management of budget control to meet the needs of diplomats based in Rio de Janeiro, providing assistance to them throughout their stay in the country.

Also, I worked alongside the local security general manager at events taking place in the city, structuring the transportation department and providing all the logistics support needed.

Last, I assisted the HR on day-to-day tasks, such as updating employee records, paystubs and providing all necessary assistance in managing employee information.