Yuri Luiz Gomes Bento
São Paulo,Brazil
Summary
Motivated, adaptable, and flexible professional with a strong background in customer service and project management. Seeking a position to leverage organizational and communication skills to drive success and exceed expectations. Proven track record of delivering exceptional customer experiences and successfully managing complex projects. Confident in ability to contribute to the growth and success of any organization.
Overview
3
3
years of professional experience
Work History
Founder & Project Manager
Toxic Corporation
São Paulo, Brazil
01.2021 - 01.2022
- Company Overview: Clothing Brand
- Developed and launched a successful clothing brand from the ground up, overseeing concept creation, design, supplier coordination, logistics, and post-sales support
- Utilized project management tools (Asana, Trello) to streamline operations, track inventory, and coordinate tasks, ensuring timely delivery
- Implemented customer feedback loops and improved user experience, which contributed to enhanced brand loyalty and customer retention
Customer Support Specialist
Concentrix
São Paulo, Brazil
01.2020 - 01.2021
- Provided efficient and empathetic support for customer inquiries, effectively solving issues and enhancing the overall customer experience
- Contributed to team targets by achieving high satisfaction scores and consistent positive feedback
- Assisted in training new team members and streamlining support procedures
Quality Monitor
Santander
São Paulo, Brazil
01.2019 - 01.2020
- Monitored and evaluated customer service voice calls to ensure quality standards were met, identifying areas for improvement and training
- Produced monthly reports on performance metrics and delivered actionable insights for enhancing customer service
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
Education
Bachelor's - Psychology
UNIP
Veterinary Assistant Course -
PROJETA
Marketing Fundamentals -
Fórmula Negócio
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Skills
Team leadership
Strategic thinking
Marketing
Entrepreneurial and innovative
Ethics and integrity
Contract negotiation
Client engagement
Organizational structuring
Strategic planning
Visionary leadership
Customer acquisition
Team engagement
Start-up operations
Strategic vision
Negotiation
Project management
Customer focus
Operations management
Business planning
Goal setting
Growth mindset
Market Knowledge
Revenue generation
Process improvements
Trends analysis
Staff management
Consulting
Business administration
Human resources
Business development
Financial administration
Contract management
Partnership building
Cash flow management
Corporate governance
Recruitment and hiring
Revenue development
Financial management
Succession planning
Policies and procedures development
Board collaboration
Product roadmaps
Performance assessments
Intellectual property
Team building
Entrepreneurial leadership
Adaptable and flexible
Analytical and critical thinker
Client relationship building
Relationship and team building
Planning and coordination
Strategic business planning
Leadership and people development
People and culture
Marketing and advertising
Process improvement
Profit and loss management
Budget planning
Media relations
Brand management
MIssion and vision
Approachable leader
Annual planning
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Client relations
Payment processing
Customer satisfaction measurement
Call center operations
Professional telephone demeanor
Scheduling
Follow-up skills
Call management
Team development
Data collection
Prioritization
Staff training
Quality control
Technical support
Customer education
Research
Brand representation
Work Preference
Work Type
Part TimeFull TimeContract WorkWork Location
RemoteImportant To Me
Company CultureWork from home optionCareer advancementPersonal development programsQuote
Business has only two functions – marketing and innovation.
Peter Drucker
Hobbies
I enjoy diving into RPG games, whether tabletop or online, as they allow me to explore creativity, storytelling, and strategy. I’m also passionate about movies and series, finding inspiration in compelling narratives and character development. Beyond that, I love exploring topics like psychology and philosophy, engaging in deep discussions about human behavior and abstract ideas. These hobbies keep me curious, imaginative, and open to new perspectives, which often reflects in my work and interactions.
Timeline
Founder & Project Manager
Toxic Corporation
01.2021 - 01.2022
Customer Support Specialist
Concentrix
01.2020 - 01.2021
Quality Monitor
Santander
01.2019 - 01.2020
Bachelor's - Psychology
UNIP
Veterinary Assistant Course -
PROJETA
Marketing Fundamentals -
Fórmula Negócio
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