Zachary Betancourt
Philadelphia-PA
Summary
Hardworking, reliable and passionate job seeker with strong organizational skills eager to secure a full-time position that offers professional challenges. Detail-oriented with the ability to handle multiple tasks simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Plate Maker
C-P Flexible Packaging
05.2019 - 08.2023
- Worked collectively with other teams to reach deadlines and meet customer expectations.
- Utilized different technologies to ready artwork for offset printing purposes.
- Generated prepress proofs in digital or other formats to approximate appearance of final printed piece.
- Compared digital and physical customer files to identify and address discrepancies such as fonts, graphics or and layouts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
General Manager
McDonnald's
10.2017 - 05.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training and schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service Supervisor
Atento - BBVA Bank
11.2016 - 09.2017
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on online banking and mobile banking applications.
Education
No Degree - Psychology
Metropolitan University of Puerto Rico
San Juan, Puerto RicoNo Degree - Bachelor's in Computer Science
Universidad Metropolitana - UMET
San Juan, Puerto RicoSkills
- Microsoft Office
- Team Management
- Clerical Support
- Time Management
- Managing Routines
- Employee Training
- Issue and Conflict Resolution
- Administrative Support
- Handling Complaints
- Customer Service and Assistance
- Customer Service Management
- Database Maintenance
Timeline
Plate Maker
C-P Flexible Packaging
05.2019 - 08.2023
General Manager
McDonnald's
10.2017 - 05.2019
Customer Service Supervisor
Atento - BBVA Bank
11.2016 - 09.2017
No Degree - Psychology
Metropolitan University of Puerto Rico
No Degree - Bachelor's in Computer Science
Universidad Metropolitana - UMET
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