ZAIDA AZZI
Córdoba
Summary
Professional in the tourism and hotel industry with more than 10 years of experience in different types of tourist accommodation in Argentina and on cruises around the world. Enthusiastic, flexible and proactive are qualities that characterize me. Familiar with working in multicultural environments with the ability to adapt quickly to changes and focused on delivering exceptional support for guest needs. Grow professionally in my career, acquire new knowledge, experiences and grow as a person while working away from home, meeting new people and new cultures.
Overview
14
14
years of professional experience
Work History
Guest Service Associate
Norwegian Cruise Line
01.2023 - Current
- Assisting guests at the desk or through the operator with their requests and inquiries, provide information about the ship, facilities and activities
- Accepting cash payment, provide cash back if apply and register credit cards information
- Assisting the guest with their concern, address to the correct department and follow up.
Receptionist
Caseros 248 Hotel- Solans Hotels
08.2018 - 09.2021
- All the front desk responsibilities
- Check in, check out, room management, in charge of the bell boy, attention to the guest, cash handling, wake up calls, reservations, rent cars, tourism information.
Receptionist
Holiday Inn Cordoba Hotel
12.2013 - 08.2018
Assistant event coordinator
Holiday Inn Cordoba Hotel
03.2010 - 12.2013
- Assignment of tasks to the staff of waiters, control and supervision of the service, resolution of problems and concerns of clients, assistance to the coordinator, realization of inventories of the sector periodically
- Also depending on the magnitude of the events I work as a waitress.
Education
Degree in Hotel Management -
21st Century University
Córdoba, Argentina08.2017
Skills
- Patience and composure
- Complaint Handling
- Payment Processing
- Check-in and Check-out Procedures
- Guest Relations
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Personal Information
- Date of Birth: 06/18/85
- Nationality: Argentina
References
- Iris Estrada, Group Service Coordinator, Norwegian Cruise Line, +5493875315628, https://www.ncl.com
- Maximiliano Scelzo, Manager, Caseros 248 Hotel, Caseros 248, Córdoba, Argentina, +54 9 341-3521663, https://www.solans.com/hotel_solans_en_cordoba
- Javier Alcalde Takahashi, In charge of Events Department, Holiday Inn Cordoba Hotel, Fray Luis Beltran y Manuel Cardeñosa, Córdoba, Argentina, +54 9 3543-622817, http://www.hinncordoba.com.ar/index.php?lang=es
Timeline
Guest Service Associate
Norwegian Cruise Line
01.2023 - Current
Receptionist
Caseros 248 Hotel- Solans Hotels
08.2018 - 09.2021
Receptionist
Holiday Inn Cordoba Hotel
12.2013 - 08.2018
Assistant event coordinator
Holiday Inn Cordoba Hotel
03.2010 - 12.2013
Degree in Hotel Management -
21st Century University
Similar Profiles
Jose Fletes HulseJose Fletes Hulse
Executive housekeeper at Norwegian Cruise LineExecutive housekeeper at Norwegian Cruise Line
Carlos Alvaro Avilez PalominoCarlos Alvaro Avilez Palomino
Cruise Staff at Norwegian Cruise LineCruise Staff at Norwegian Cruise Line
Karen RobletoKaren Robleto
Group Cruise Specialist at Norwegian Cruise Line HoldingsGroup Cruise Specialist at Norwegian Cruise Line Holdings