Zoila Calderon
Riverside
Summary
Results-driven Patient Registration and Admitting Specialist specializing in fast-paced emergency settings. Streamlines patient intake processes while ensuring accurate insurance verification and billing compliance. Recognized for exceptional customer service that enhances patient experiences and operational efficiency.
Overview
29
29
years of professional experience
Work History
Emergency Registration / Admitting Specialist
MemorialCare Saddleback Medical Center
Laguna Hills
10.1997 - Current
- Register and admit patients in a fast-paced Emergency Department environment while maintaining accuracy and efficiency.
- Verify medical insurance coverage and eligibility to ensure proper billing and reimbursement processes.
- Collected co-payments and processed patient financial information, ensuring adherence to organizational policies and facilitating timely billing.
- Coordinated direct admissions and laboratory registrations while maintaining accurate patient records, streamlining patient intake process.
- Delivered exceptional customer service through professional interactions with patients, families, and healthcare staff, fostering a supportive environment.
- Maintain confidentiality and compliance with HIPAA regulations when handling sensitive patient information.
- Utilize healthcare databases and registration systems to manage patient demographics, insurance information, and billing records.
- Collaborate with clinical teams to facilitate smooth patient flow and timely admissions.
Education
High School Diploma -
Orange Coast College
Costa Mesa, CA05-1979
Skills
- Patient Registration
- Emergency Department Admissions
- Patient Intake & Check-In
- Insurance Verification
- Co-Pay Collection
- Laboratory Registration
- Medical Records
- Electronic Health Records (EHR)
- Patient Registration Systems
- Insurance Verification Platforms
- Medical Billing Support
- Data management
- Processing
- HIPAA Compliance
- Front desk support
- Microsoft Office Suite
- Customer Service
Languages
English
Professional
Timeline
Emergency Registration / Admitting Specialist
MemorialCare Saddleback Medical Center
10.1997 - Current
High School Diploma -
Orange Coast College