Poliana Fonseca
Curitiba
Summary
Proven sales professional with a track record of exceeding targets at Fenix Telecom through exceptional customer service and effective sales closing techniques. Skilled in client relationship management and Salesforce, adept at fostering loyalty and driving sales growth. Demonstrates strong organizational skills and a knack for developing strategic promotional strategies.
Talented [Job Title] successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
6
6
years of professional experience
Work History
Vendedor Interno
Fenix Telecom
09.2024 - 02.2025
- Set up new accounts, established customer credit and set up payment methods.
- Answered customers' questions regarding products, prices, and availability.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Encarregada De Mercado
Super Mercado Jd
09.2021 - 08.2024
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
Balconista
Super Mercado Albergoni
04.2019 - 09.2021
- Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Collaborated with management to develop promotional strategies and special offers to drive sales growth.
Education
GED -
Escola Estadual Guido Arzua
Curitiba, Brazil12-2021
Skills
- Customer service
- Customer relationship building
- Lead qualification
- Exceptional customer service
- Organized and efficient
- Prospect qualification
- Sales presentations
- Salesforce
- Client relationship management
- Goals and performance
- Closing techniques
- Sales closing
Timeline
Vendedor Interno
Fenix Telecom
09.2024 - 02.2025
Encarregada De Mercado
Super Mercado Jd
09.2021 - 08.2024
Balconista
Super Mercado Albergoni
04.2019 - 09.2021
GED -
Escola Estadual Guido Arzua
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