Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Danilo Reis Sorrequia

Franco da Rocha, São Paulo

Summary

Skilled IT technician with a background in troubleshooting, customer service, and IT support. Familiarity with software installation, configuration, system updates, and managing IT tickets. Strong communication skills paired with adept problem-solving capabilities. Contributed to improved customer satisfaction through the resolution of technical issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Junior Support Analyst

MAHLE
Jundiaí - São Paulo
10.2022 - Current
  • Troubleshot software and hardware issues for the Windows operating system.
  • Assisted with system installations and configurations for new applications.
  • Documented support procedures and created user guides for common issues.
  • Collaborated with IT teams to resolve complex technical problems swiftly.
  • Managed ticketing system to prioritize and track support requests efficiently.

IT Technician

PCTEC Smart IT
Jundiaí - São Paulo
08.2021 - 10.2022
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided technical support to users via telephone or remote access.
  • Set up user profiles on local machines according to established standards.

Full Field Technician

3AM-IT Services
Campinas - São Paulo
05.2021 - 08.2021
  • Installed and maintained equipment across various client sites.
  • Troubleshot technical issues to ensure operational efficiency.
  • Drove company vehicles to and from customer locations to perform field maintenance.

Remote Support Technician

Proxxi Tecnologia
Hortolândia - São Paulo
07.2018 - 11.2020
  • Provided technical support for users on various software and hardware issues.
  • Provided technical support to customers via phone, email and remote access applications.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

IT Intern

Municipal Government of Americana
Americana - São Paulo
12.2017 - 07.2018
  • Assisted in troubleshooting hardware and software issues for end-users.
  • Provided technical support to end users on various software applications.
  • Participated in training sessions to enhance technical skills and knowledge.
  • Provided technical support to users with a variety of questions related to computer systems, software and hardware.

Education

Bachelor of Science - Philosophy

UNINTER Centro Universitário Internacional
Brazil
07.2029

Bachelor of Science - System Analysis and Development

Centro Universitário UniFatecie
Brazil
12.2024

Bachelor of Science - Information Security

Fatec Americana
Brazil
01.2019

Skills

  • Technical support
  • System troubleshooting
  • Software installation
  • Problem resolution
  • Team collaboration
  • Customer service
  • Remote support
  • Hardware support
  • Support ticketing systems
  • Operating systems
  • Service desk operations
  • Helpdesk operations

Certification

Customer Service: Problem Solving and Conflict Resolution Techniques

Languages

Portuguese
First Language
English
Intermediate (B1)
B1

Timeline

Junior Support Analyst

MAHLE
10.2022 - Current

IT Technician

PCTEC Smart IT
08.2021 - 10.2022

Full Field Technician

3AM-IT Services
05.2021 - 08.2021

Remote Support Technician

Proxxi Tecnologia
07.2018 - 11.2020

IT Intern

Municipal Government of Americana
12.2017 - 07.2018

Bachelor of Science - Philosophy

UNINTER Centro Universitário Internacional

Bachelor of Science - System Analysis and Development

Centro Universitário UniFatecie

Bachelor of Science - Information Security

Fatec Americana

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Danilo Reis Sorrequia