Dinarte Seibel
Curitiba
Summary
As a Backoffice Supervisor with a strong background in bank statement reconciliations and global payment analysis, I bring a proven ability to enhance operational efficiency through data standardization and process optimization. In a key project in 2022, I identified and resolved a critical integration issue with a payment service provider in Argentina, enabling the recovery of nearly 10,000 transactions and significantly reducing support SLAs. My strengths in Excel, technical reporting, and cross-team collaboration have consistently contributed to operational improvements in global environments.
Overview
10
10
years of professional experience
Work History
Backoffice - Supervisor
Astro Payment Institution LTDA
Curitiba
01.2024 - 04.2025
- Supervision and Operation of Payments, including Cards, Top-ups, Withdrawals, P2P, Crypto, and Merchants in global markets.
- Performance Reports Preparation for agents across different systems.
- Experience in Auditing, Back-Office Operations, and Support-related activities.
- SLA Reduction through the identification of system bottlenecks and implementation of new procedures.
- Automation Process using Macros and Batch tools.
Backoffice Associate
Astro Payment Institution LTDA
Curitiba
01.2020 - 12.2023
- Reconciliations Development between different bank statements and system-generated transactions (Audit and Backoffice).
- Analysis of Operational Payment, including Cards, Top-ups, Withdrawals, P2P, and Crypto in global markets.
- Preparation of Performance Reports, standardization, and interpretation of payment data from the system using Excel and Sheets, preventing prior contact from end customers and merchants.
- Support in Training new agents in finance-related areas.
Support Analyst
Astro Payment Institution LTDA
Curitiba
04.2018 - 12.2019
- Customer service provided to individual clients by email and chat.
- Identification, Analysis, and Payments Approval in global markets.
Business Assistant
Wizard by Pearson
Curitiba
12.2017 - 02.2018
- Collection of overdue installments, class organization, and students' financial support.
Business Assistant
Lacus - Projetos de Engenharia Civil
Curitiba
07.2017 - 08.2017
- Accounting structuring and alignment of the company with the appropriate tax regime in Brazil ("Simples Nacional", "Lucro Presumido", and "Lucro Real").
Business Trainee
Cassi
Curitiba
01.2015 - 12.2015
- Document organization, properly storing important files for easy access and future reference.
Education
Bachelor - Business Administration
Centro Universitário Autônomo Do Brasil (Unibrasil
Curitiba, PR12-2016
Skills
- Excel and Google Sheets expertise
- AI tools utilization
- Technical reporting experience
- Project management platforms proficiency
- Data standardization for reporting
Languages
Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Timeline
Backoffice - Supervisor
Astro Payment Institution LTDA
01.2024 - 04.2025
Backoffice Associate
Astro Payment Institution LTDA
01.2020 - 12.2023
Support Analyst
Astro Payment Institution LTDA
04.2018 - 12.2019
Business Assistant
Wizard by Pearson
12.2017 - 02.2018
Business Assistant
Lacus - Projetos de Engenharia Civil
07.2017 - 08.2017
Business Trainee
Cassi
01.2015 - 12.2015
Bachelor - Business Administration
Centro Universitário Autônomo Do Brasil (Unibrasil
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