Felipe Tadeu Dos Santos Rocha
Administrator
Belo Horizonte,MG
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
Dedicated administrative professional with successful experience in fast-paced office settings with expertise in billing, purchasing, human resources and financial routines. Hardworking team player who completes various clerical tasks and offers staff support. Responsible, punctual and productive professional when working with little to no supervision.
Work permit needed.
Overview
7
7
years of professional experience
5
5
Certifications
2
2
Degrees
1
1
Post Graduation
3
3
Languages spoken
1
1
Business Owned
13
13
Net Promoter Score 10 evaluations
Work History
Multilingual Vetting Agent
Globalsign Brasil Soluções em Tecnlogia
03.2022 - 09.2022
- Participated in team meetings and training sessions to stay informed about digital certificates.
- Met customer call guidelines for service levels, handle time and productivity.
- Earned 13 Net Promoter Score 10 feedbacks from customers.
- Dealt with sensitive data from customers with caution and following GDPR rules.
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized customer service software Salesforce to manage interactions and track customer satisfaction.
- Made confirmation calls in English, Spanish and Portuguese to LATAM, US and Canada Markets.
- Validated documents authenticity and investigated companies status.
- Made over 10 confirmation calls per day.
Compensation & Benefits Intern
Petronas Lubrificantes Internacional
08.2021 - 03.2022
- Assisted with design and implementation of various employee benefits programs.
- Researched and analyzed wage, salary and other industry trends.
- Organized positions by factors such as salary and status to develop effective categories and operational strategies.
- Assisted with administration of bonuses, cash incentives for exclusive programs.
- Analyzed and created reports using Excel.
- Made monthly payments such as allowances, insurances, and eventual invoices using software SAP.
- Participated in weekly meetings.
- Maintained organization chart up to date.
Billing Assistant Intern
Hospital Mater Dei
Belo Horizonte, MG
04.2021 - 08.2021
- Assisted employees in administrative routines.
- Controlled hospital documents and invoices using MS Excel spreadsheets.
- Analyzed, scanned and organized documents in company's database following GPDR.
- Maintained communication with financial and billing sectors.
- Assisted in proper disposal of important documents.
- Ordered office supplies.
- Complied with all safety procedures during COVID 19 pandemic.
- Collected and analyzed health insurance payment files.
- Maintained control of visitors inside building.
Purchasing Assistant Intern
Dormed Hospitalar
Belo Horizonte, MG
04.2020 - 07.2020
- Data entry in ERP TOTVS Protheus.
- Helped manager with administrative routines.
- Made purchases of hospital equipments.
- Maintained communications with purchase, financial and expedition coordinators.
- Calculated taxes and controlled invoices using MS Excel Spreadsheets.
- Negotiated with providers to achieve best deals for both sides.
- Managed invoices and checked products arrivals.
English and Spanish Teacher
TFLA
Belo Horizonte, MG
02.2019 - 05.2019
- Taught English and Spanish using school's methods.
- Created fun and comfortable place so students could emerge in process of learning.
- Followed strict school's policies while classes were in progress.
- Monitored student’s progress with tests and daily conversation classes.
- Gave advanced English and Spanish private classes according to student’s needs.
- Gave catch up classes for students who could not keep up with regular class rhythm.
Food and Beverage Coordinator
Nuts Burguer and Bar
01.2018 - 04.2018
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Supervised and coordinated 15 employees.
- Purchased ingredients and supplies for kitchen, hall and office.
- Helped to elaborate a new menu.
- Elaborated SOP's
- Organized the flow of service.
- Created a customized menu for poker game players
Restaurant Bar Owner
World Kitchen
10.2015 - 04.2017
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Managed payroll, daily deposits, and cost controls.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Volunteer Receptionist - Rio Olympics 2016
Secretary of Tourism of Belo Horizonte
Belo Horizonte, MG
07.2016 - 08.2016
- Assisted with onboarding new tourists and securing paperwork completion.
- Maintained confidentiality of information regarding tourists during Rio Olympics 2016.
- Solved tourists problems and complaints.
- Gave information about points of interest of city of Belo Horizonte.
- Helped soccer players with their schedules and adequate transportation.
Education
Bachelor of Administrative Studies - Business Administration
06.2023
Post Graduation - Food And Beverage Business
07.2019
Post Secondary - Gastronomy
07.2017
Skills
- Report Analysis
- Customer Service
- CRM Software
- Microsoft Office
- Data Entry Documentation
- Self Starter
- Phone Call Answering
- Time Management
- Quick Learner
- GDPR
- Attention to detail
- Multi-task
- Workers' Compensation Knowledge
- Mail Management
- Compensation and Benefits
- Project Planning
- Administrative Support
- Business Administration
- Data Collection
- Customer and Client Relations
- Spreadsheets
Certification
- IELTS General Training: 6,5 (CLB 7)
- DELE B2 (Diploma de Español Como Lengua Extranjera)
- Safecheck WHIMS
- Safecheck Fire and Fire Extinguishing
- Safecheck Advanced Food Handle
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Multilingual Vetting Agent - Globalsign Brasil Soluções em Tecnlogia
03.2022 - 09.2022
Compensation & Benefits Intern - Petronas Lubrificantes Internacional
08.2021 - 03.2022
Billing Assistant Intern - Hospital Mater Dei
04.2021 - 08.2021
Purchasing Assistant Intern - Dormed Hospitalar
04.2020 - 07.2020
English and Spanish Teacher - TFLA
02.2019 - 05.2019
Food and Beverage Coordinator - Nuts Burguer and Bar
01.2018 - 04.2018
Volunteer Receptionist - Rio Olympics 2016 - Secretary of Tourism of Belo Horizonte
07.2016 - 08.2016
Restaurant Bar Owner - World Kitchen
10.2015 - 04.2017
Estácio De Sá - Bachelor of Administrative Studies, Business Administration
FMU - Faculdade Metropolitanas Unidas - Post Graduation, Food And Beverage Business
Centro Universitário UNA - Post Secondary, Gastronomy
- IELTS: 6,5 (CLB 7)
- DELE B2 (Diploma de Español Como Lengua Extranjera)
- Safecheck WHIMS
- Safecheck Fire and Fire Extinguishing
- Safecheck Advanced Food Handle
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