Happiness Denis
Dar es Salaam
Summary
Results-driven Port Operations and Logistics Expert with over a decade of experience in port operations, shipping logistics, and supply chain management. Proven ability to optimize vessel turnaround times, reduce operational costs, and enhance cargo-handling efficiency. Skilled at strategic planning, process automation, and team leadership in fast-paced port operations and logistics environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Port Operations Supervisor
Express Chartering and Shipping Ltd
01.2022 - 11.2024
- Led a team of 7 country operations staff, 2 interns, and multiple consultants, ensuring optimal performance, professional development, and adherence to company standards
- Enhanced operational efficiency by optimizing daily port operations, reducing cargo handling time by 30%, while ensuring compliance with safety standards
- Improved cargo turnaround time by streamlining loading and unloading procedures, reducing vessel delays by 20% through better coordination
- Ensured 100% compliance with customs and regulatory requirements by collaborating with authorities, preventing delays and fines
- Leveraged data analytics to improve scheduling and resource allocation, increasing efficiency and reducing overtime costs
- Strengthened cargo inspection protocols, reducing incidents of damaged goods and improving safety compliance by 25%
- Optimized budgeting and forecasting, reducing resource wastage and ensuring cost-effective port activities
- Negotiated improved docking schedules with shipping companies, increasing port traffic and enhancing revenue generation
- Resolved high-stakes conflicts and logistical challenges, improving stakeholder satisfaction and reducing delays
- Implemented digital record-keeping systems, increasing accuracy in tracking cargo movements and personnel activities
- Compiled comprehensive performance reports, providing senior management with insights that shaped strategic decisions
Marketing and Communication Officer Volunteer
Women in the Maritime Sector in Eastern and Southern Africa (WOMESA)
Dar Es Salaam
02.2015 - 06.2022
- Increased WOMESA’s industry visibility by 60% through targeted media campaigns, maritime networking events, and strategic PR initiatives.
- Spearheaded the digital transformation of WOMESA Tanzania, launching online engagement strategies that grew its online community by 50%.
- Organized 10+ industry networking events, providing training and mentorship to over 200 women in the maritime sector.
- Developed maritime advocacy campaigns, positioning WOMESA as a leading voice in gender inclusion within the shipping industry.
- Secured strategic partnerships with government agencies, NGOs, and private sector stakeholders, increasing funding for maritime education programs.
Operations Executive
Express Chartering and Shipping Ltd
01.2016 - 01.2022
- Increased vessel handling capacity by 50%, optimizing berthing windows and minimizing idle time
- Successfully implemented automated cargo tracking systems, reducing manual documentation errors by 40%
- Eliminated customs clearance delays, achieving 100% compliance with port and shipping regulations
- Developed efficient container yard management systems, improving cargo flow and turnaround times
- Strengthened client relationships, increasing customer retention by 20% through faster and more transparent shipping processes
Marketing & communication Officer (Volunteer) - PARTIME
Women in the Maritime Sector in Eastern and Southern Africa (WOMESA)
01.2015 - 01.2022
- Increased WOMESA's industry visibility by 60% through targeted media campaigns, maritime networking events, and strategic PR initiatives
- Spearheaded the digital transformation of WOMESA Tanzania, launching online engagement strategies that grew its online community by 50%
- Organized 10+ industry networking events, providing training and mentorship to over 200 women in the maritime sector
- Developed maritime advocacy campaigns, positioning WOMESA as a leading voice in gender inclusion within the shipping industry
- Secured strategic partnerships with government agencies, NGOs, and private sector stakeholders, increasing funding for maritime education programs
Marketing Executive (Clearing & Forwarding)
Freight 24/7 Ltd
01.2014 - 01.2016
- Boosted company revenue by 30% through strategic client acquisition and improved service marketing
- Strengthened client relationships, improving customer retention rates by 25%
- Implemented customer feedback mechanisms, enhancing service delivery and business growth
Recovery Officer
Amicus Attorneys
01.2013 - 01.2014
- Recovered 85% of outstanding debts, accelerating revenue collection
- Streamlined legal case resolution, reducing processing times by 50%
Education
B.Sc. - Shipping Management
Cyprus Global Business University (GBU)
04.2025
ADVANCED DIPLOMA - SHIPPING MANAGEMENT
Cyprus Global Business University (GBU)
01.2024
Level 6 Diploma - Shipping & Logistics
Dar es Salaam Maritime Institute & ABMA UK
01.2018
LEVEL 5 DIPLOMA - SHIPPING & LOGISTICS
Dar es Salaam Maritime Institute & ABMA UK
01.2017
LEVEL 4 DIPLOMA - SHIPPING & LOGISTICS
Dar es Salaam Maritime Institute & ABMA UK
01.2016
Certificate - Business Administration
Macmillan Training Business College
01.2014
Skills
- Port Operations Management
- Supply Chain and Logistics Optimization
- TANCIS ERP
- CARGO SYSTEM
- EDI
- SAAP
- Port and Vessel Operations
- Compliance and Regulatory Adherence
- Team Leadership
- Staff Development
- Process Automation
- Customer Service Excellence
- KPI Tracking
- Performance Evaluation
- Process Improvement
- Teamwork
- Microsoft Office
Websites
Certification
ISO 9001:2015 - Quality Management System, 01/01/15
Languages
- English, Fluent
- Swahili, Fluent
- French, Basic
Timeline
Port Operations Supervisor
Express Chartering and Shipping Ltd
01.2022 - 11.2024
Operations Executive
Express Chartering and Shipping Ltd
01.2016 - 01.2022
Marketing and Communication Officer Volunteer
Women in the Maritime Sector in Eastern and Southern Africa (WOMESA)
02.2015 - 06.2022
Marketing & communication Officer (Volunteer) - PARTIME
Women in the Maritime Sector in Eastern and Southern Africa (WOMESA)
01.2015 - 01.2022
Marketing Executive (Clearing & Forwarding)
Freight 24/7 Ltd
01.2014 - 01.2016
Recovery Officer
Amicus Attorneys
01.2013 - 01.2014
B.Sc. - Shipping Management
Cyprus Global Business University (GBU)
ADVANCED DIPLOMA - SHIPPING MANAGEMENT
Cyprus Global Business University (GBU)
Level 6 Diploma - Shipping & Logistics
Dar es Salaam Maritime Institute & ABMA UK
LEVEL 5 DIPLOMA - SHIPPING & LOGISTICS
Dar es Salaam Maritime Institute & ABMA UK
LEVEL 4 DIPLOMA - SHIPPING & LOGISTICS
Dar es Salaam Maritime Institute & ABMA UK
Certificate - Business Administration
Macmillan Training Business College
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