Portuguese
Leonardo Araújo Santos
Araraquara - SP
Summary
Experienced IT team member with 12 years of proven experience in implementing, maintaining, monitoring, troubleshooting, analyzing, and controlling access to local infrastructure and external client systems. Participates in the validation of new products and information systems, seamlessly integrating them into existing operations. Prepares comprehensive reports assessing infrastructure performance and delivering solutions that meet evolving organizational requirements.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Site Reliability Engineer
Stone
12.2023 - Current
- Create reusable and attractive resources for internal clients. E.g., Password Vault, Code Pipelines, Infrastructure Provisioning.
- Defend and monitor the budget for accessory tools. Cloud, Monitoring.
- Identify and automate manual work in the processes of the Engineering teams.
- Ensure visibility of the status of applications to facilitate investigation and understanding of operation
- Ensure the operation and integration of Monitoring/Observability tools.
- Act on incidents and problem analysis.
- Ensure the best communication architecture (Network) for the Apps.
- Manage container orchestration services.
- Act in troubleshooting the environment.
Infrastructure Analyst
Stefanini
02.2023 - 12.2024
- Creation and maintenance of virtualized environments (on-premise and cloud);
- Handling tickets related to local and cloud infrastructure;
- Monitoring of IT assets;
- Administration of Linux and Windows Server Operating Systems.
- Performing investigations and incident management in production environment.
IT Operations Analyst
Stone
01.2022 - 03.2023
- Experience in investigations and incidents in production environment.
- Administration of Linux and Windows Operating Systems.
- Monitoring of changes executed in production environment.
- Supporting administration and configuration of virtualized environment (VMWare).
- Administration and troubleshooting of issues involving Active Directory and DNS.
- Supporting Cloud infrastructure (Azure and GCP).
- Monitoring production environment through tools such as Zabbix, Splunk, Grafana, New Relic, PagerDuty.
- Handling internal infrastructure tickets through Service Now.
Infrastructure Analyst
Itbox.online
12.2021 - 01.2022
- Creation and maintenance of virtualized environments (on-premise and cloud);
- Handling critical tickets related to local and cloud infrastructure;
- Management and configuration of backup routines;
- Administration of email service;
- Monitoring of IT assets;
- Implementation of projects.
Telecommunications Technical Assistant
CPFL Soluções
09.2015 - 12.2018
- Preparation of reports on assessment and delivery of infrastructure to meet customer requirements;
- Implementation and maintenance of routers and switches at end customers and data centers.
- Management and supervision of teams, inventory control, and employee time management.
Support Analyst
Techs
07.2011 - 09.2015
- Support for Internet access and hosting, installation of Internet access via radio and ADSL;
- Support for internal and external customers managing servers, firewall, switches, routers, communication networks (wireless and wired) and backup tools;
- Implementation, maintenance, monitoring, and troubleshooting in local infrastructure and external clients.
Education
Bachelor of Science - Computer And Information Systems Security
Faculdade De Tecnologia De São Paulo - FATEC
Araraquara, Sao Paulo, Brazil 07.2021 - Current
Skills
Technical Analysis
Flexible and Adaptable
Analytical and Critical Thinking
Interpersonal Communication
Languages
English
Certification
Microsoft Certified: Azure Fundamentals
Timeline
Site Reliability Engineer
Stone
12.2023 - Current
Infrastructure Analyst
Stefanini
02.2023 - 12.2024
TOEIC Listening and Reading, grade 815/990 - B2 (Upper Intermediate)
12-2022
Microsoft Certified: Azure Administrator Associate
03-2022
IT Operations Analyst
Stone
01.2022 - 03.2023
Infrastructure Analyst
Itbox.online
12.2021 - 01.2022
Microsoft Certified: Azure Fundamentals
08-2021
Bachelor of Science - Computer And Information Systems Security
Faculdade De Tecnologia De São Paulo - FATEC
07.2021 - Current
Telecommunications Technical Assistant
CPFL Soluções
09.2015 - 12.2018
Cisco Certified Network Associate - CCNA
09-2013
Support Analyst
Techs
07.2011 - 09.2015
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