Suzy Fonseca Alves
Contabilista
Nova Lima MG
Summary
Driven by a results-focused approach, I enhanced customer satisfaction and loyalty at Fonseca E Alves Joalheria Ltda through exceptional project management and consistent delivery of high-quality services. Skilled in customer relations and financial reporting, I excel in problem-solving and communication, demonstrating a proven ability to exceed performance targets and manage complex customer needs effectively.
Overview
15
15
years of professional experience
Work History
Representante Autônoma
Peres E Alves Representações Ltda
Nova Lima MG
12.2020 - Current
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Empresária
Fonseca E Alves Joalheria Ltda
Nova Lima MG
01.2016 - 09.2020
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.
Escrevente Juramentada
Cartorio Das Pessoas Naturais De Nova Lima
Nova Lima MG
01.2010 - 12.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
2º Grau - Tecnico Em Contabilidade
Liceu Imaculada Conceição
Nova Lima MG12.1998
Skills
Customer Relations
Expense reporting
Records management
Problem solving strength
Client Service
Timeline
Representante Autônoma
Peres E Alves Representações Ltda
12.2020 - Current
Empresária
Fonseca E Alves Joalheria Ltda
01.2016 - 09.2020
Escrevente Juramentada
Cartorio Das Pessoas Naturais De Nova Lima
01.2010 - 12.2015
2º Grau - Tecnico Em Contabilidade
Liceu Imaculada Conceição
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