Diogo Camargo

Prepared and presented weekly reports detailing the project backlog in progress, as well as

implemented improvements, ensuring transparency and alignment with stakeholders.

- Efficiently coordinated the support ticket queue, prioritizing the quick and effective resolution of

users' technical issues, ensuring customer satisfaction.

- Configuration, monitoring, and specialized support in the use of the Oracle Cloud PO (Purchasing)

and FDC (Financials for the Digital Economy) modules, ensuring that purchasing and financial

processes aligned with business needs.

- Conducted training for end users and key users, explaining functionality logic, configurations, and

best practices to maximize operational efficiency.

- Worked with the Oracle EBS INV (Inventory), PO (Purchasing), and RI (Receivables) modules,

implementing improvements that resulted in greater automation and process efficiency.

- INV Module: Optimized inventory control and movements, reducing errors and improving data

accuracy.

- PO Module: Improved purchasing workflows, reducing order processing time and enhancing

traceability.

- RI Module: Automated billing and receivables processes, increasing financial area efficiency and

reducing delinquency risks.- Actively collaborated with internal and external teams to coordinate IT project execution and

continuous improvement initiatives, ensuring they were delivered on time, within budget, and

meeting client requirements.

- Led the technical support team, fostering a collaborative work environment and encouraging the

professional development of team members.

- Established and maintained strong relationships with PwC clients, understanding their needs and

expectations, and ensuring the delivery of high-quality IT services.

- Analyzed performance indicators to identify improvement opportunities.

- Monitored market trends, identifying business opportunities and anticipating possible demands.

• Professional with extensive experience in Systems Analysis, Project Management, and Technology Solutions Development, specializing in leading multidisciplinary teams and transforming complex challenges into measurable results.Key Achievements:
  Developed and implemented an innovative purchasing module, optimizing procurement processes and increasing operational efficiency.
  Integrated platforms such as Workday, Flytour, PricingTool, Norber, and TalentLink, ensuring interoperability and efficiency.
  Designed user interfaces that enhanced customer experience and improved satisfaction.
  Led teams with a focus on strategic task distribution, progress monitoring, and skill development, emphasizing collaborative leadership and clear communication.
  Technical Skills:
  Salesforce Development: Proficiency in Salesforce Lightning, Apex, Visualforce, SOQL, Process Builder, Flow, and Salesforce DX.
  Oracle and SAP Modules: Knowledge of AP, AR, FA, FIN, HR, INV, SD, and LOG.
  Programming Languages: Experience with C#, Delphi, HTML, CSS, JavaScript, Node.js, React, Python, and APEX.
  Project Management: Expertise in SDLC, requirements analysis, and problem resolution.
  Microsoft Technologies: Experience with PowerApps, Power Automate, Power BI, Oracle ERP, SQL, and Oracle databases.
  Soft Skills:
  ✔ Results-oriented leadership.
  ✔ Effective communication with stakeholders.
  ✔ Strategic thinking and focus on continuous improvement.
  ✔ Collaboration and teamwork.I am always seeking new challenges where I can apply my expertise in digital transformation, system integration, and project management to drive the success of teams and organizations.

Responsibilities:

As a Delphi Systems Analyst specializing in notary systems, I dedicated a significant period to developing, maintaining, and providing support for essential software solutions that ensure the efficient operation of notary offices.

• Systems Development: Responsible for developing customized systems using Delphi to meet the specific needs of notary offices, ensuring compliance with regulatory and functional requirements.
• Systems Maintenance: Regularly performed updates, bug fixes, and improvements to existing systems, ensuring they remained operational and aligned with the evolving demands of the notary environment.
• Technical Support: Provided agile and efficient technical support to notary system users, responding to inquiries, resolving issues, and ensuring the continuity of daily operations without significant interruptions.
• Feature Integration: Worked on integrating new functionalities and technologies into notary systems, enhancing operational efficiency and improving the user experience.
• User Collaboration: Maintained close and collaborative communication with notary system users, understanding their needs and delivering solutions that added value and improved their workflows.

In this role, I developed a deep understanding of the specific nuances and requirements of the notary sector, combining my technical expertise in Delphi with an unwavering commitment to the quality and efficiency of software systems.

My contribution was essential in ensuring the smooth and effective operation of the notary offices that relied on these solutions.

Systems Development for Companies

• Problem-Solving & Client Needs: Developed systems to address business challenges and meet customer requirements.
• Technical Support: Assisted clients by resolving system-related questions and issues to enhance customer retention.
• Code Maintenance & Debugging: Modified existing code to fix errors that prevented systems from functioning correctly.
• System Performance Analysis: Assessed system performance and identified necessary improvements to ensure optimal functionality.
• Team Collaboration: Participated in meetings with team members to analyze requirements, discuss solutions, and contribute to project execution strategies.
• Functional Testing: Conducted system tests to detect potential interface, behavior, and performance issues, ensuring proper operation.
• Software Architecture Design: Defined system architecture and selected the most suitable programming language for development.
• Prototype Development: Created system prototypes to help clients understand essential project requirements.
• Requirements Gathering & Specification: Identified client needs and documented technical specifications to ensure efficient and reliable system development.