Jaime Furlan

As a Senior Software Quality Assurance Engineer (QA) Professional at HRTech, I played a central role in optimizing testing processes across multiple teams. Participated in Agile development sprints, collaborating closely with Scrum teams to incorporate QA feedback throughout the development cycle. My key responsibilities at Sólides Tecnologia included:

• Automated Testing: Utilized Jest, Cypress, and Appium to develop and execute automated API and E2E tests, ensuring reliability of software solutions. Implemented test automation processes, significantly reducing manual testing time and increasing overall efficiency.
• Manual Testing: Performed meticulous and comprehensive manual tests to guarantee the quality and reliability of software solutions.
• Visual Regression Testing: Employed Cypress along with tools like Pixelmatch and Percy to implement visual regression tests, ensuring consistency in user experience across various platforms.
• Performance Testing: Integrated JMeter, K6, and Grafana to perform performance tests, prioritizing scalability and efficiency of applications.
• CI/CD: Contributed to configuring test pipelines in GitLab and Docker, establishing optimized workflows for continuous integration and delivery.
• Quality Standards: As a member of the Technology and Training group, I defined software quality standards and empowered IT professionals to achieve excellence by establishing best practices.
• Documentation and Test Scenarios: Created standards and maintained detailed test case documentation and developed comprehensive test scenarios to ensure complete coverage of functionalities.
• Bug Management: Mapped improvements and fixes, effectively managing bugs to ensure software quality.
• API Testing: Conducted API tests using tools like Postman and Jest, validating functionality and integration of different parts of the system.
• BDD (Behavior-Driven Development): Adopted Behavior-Driven Development practices using Cucumber to ensure precise fulfillment of client requirements.
• Data Analysis with SQL: Utilized SQL for data analysis, mapping improvements and fixes, contributing to the quality and efficiency of solutions.
• Development Environment: Worked in Linux and Docker environments, optimizing development processes and ensuring consistency of test environments.
• Collaboration with Agile Methodologies: Actively collaborated with the team using Jira and agile methodologies, ensuring effective communication and high-quality deliveries.
• Team Empowerment: Conducted internal training for the team, focusing on continuous improvement of software quality skills.

My experience at Sólides allowed me to lead the transformation of testing processes, update automation tools, and substantially improve product quality, utilizing a wide range of technologies and software quality practices.

At TOTVS, I worked as a Software Quality Analyst, playing a crucial role in ensuring the quality of a sales force and CRM application developed in Java. My main responsibilities included:

• Automated Testing: Leveraged the Robot Framework with Python and Appium to conduct automated tests for both web and mobile applications, ensuring functionality and integrity.
• Mobile Testing: Utilized Appium with Python for automated mobile testing, ensuring seamless functionality across devices.
• API Testing Automation: Automated API testing using Robot Framework and Python, designing and executing test suites to verify APIs' reliability and performance.
• Manual Testing: Conducted comprehensive and meticulous manual tests to ensure the quality and reliability of software solutions. This involved carefully executing test cases, documenting results, and providing detailed feedback to developers. By manually exploring the application's functionalities, I identified potential issues, ensuring a robust and user-friendly software experience.
• Test Automation Training: I provided training sessions for the team, enhancing their test automation skills.
• Documentation and Test Scenarios: I created and maintained detailed test case documentation and developed comprehensive test scenarios.
• Code Versioning: I managed code versioning, ensuring traceability and integrity of changes.
• Data Analysis with SQL: I utilized SQL for data analysis, mapping improvements, fixes, and version closures.
• CI/CD Pipeline Configuration: I configured continuous integration and delivery pipelines to optimize development processes.
• Linux and Docker Environment: Worked in Linux and Docker environments, optimizing development processes and ensuring test consistency.
• Collaboration with Agile Methodologies: I actively collaborated with the team using Jira and agile methodologies, ensuring effective communication and high-quality deliveries.
• BDD (Behavior-Driven Development) Practices: I adopted Behavior-Driven Development practices to ensure precise fulfillment of client requirements.
• Performance and Security Testing: I conducted performance and security tests to ensure the robustness and protection of the application.
• Continuous Integration (CI): Implementation and maintenance of continuous integrations to facilitate the delivery of high-quality software.
• Comprehensive Regression Testing: I conducted detailed regression tests for each release cycle, ensuring system updates without compromising functionality.
• Continuous Process Improvement: I contributed to continuous improvement initiatives, recommending enhancements to the QA workflow based on lessons learned from previous projects.

My experience at TOTVS enhanced my QA skills, especially in automated testing and continuous integration, and made me proficiently versatile in a dynamic development environment.

As a Support Analyst at Sovis, I played a crucial role in providing comprehensive technical support to customers. I highlight the following responsibilities and skills:

• Provided comprehensive technical support, efficiently resolving customers' technical issues.
• Developed technical articles to facilitate the understanding and resolution of recurring problems, enhancing the customer experience.
• Acquired proficiency in SQL, using it to perform queries and data analysis that contributed to the effective maintenance of the client's application business rules.
• Was involved in identifying and mapping improvements and fixes in the application, actively collaborating to optimize user experience and system efficiency.

My experience as a Support Analyst at Sovis provided a broader understanding of customer needs and the ability to deliver effective and personalized technical solutions.