Jaquison Fraga Ribeiro
Serra,Espirito Santo
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with clients and business audiences. Commended for innovation and creative problem-solving abilities to address business challenges.
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Goal-driven Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing daily operations and making effective policy decisions that positively impact direction and bottom-line business profits. Results-focused [Job Title] offering [Number] years of progressive leadership experience. Transforms teams to drive financial and operational success. [Area of certification] qualified. Skilled [Job Title] enthusiastic about promoting company offerings to bring about dramatic business growth. Practiced in building loyal relationships and managing diverse conflicts by applying exceptional sales, organisational and prioritisation skills developed over [Number] years in field. Experienced Business Manager able to transform underperforming operations into successful enterprises using resourcefulness, hard work and adaptable approaches to diverse challenges. Decisive and analytical manager with demonstrable track record of success in [area of xpertise]. Talented Business Manager offering [Number] years of [Industry] experience. Proficient in operations and personnel leadership. Knowledgeable Business Manager successful at overseeing £[Number] business operation. Results-oriented leader, change manager and strategic problem solver. Knowledgeable in human resources, financial administration and inventory management. [Job Title] with [Number] years of managerial experience. Holds extensive knowledge of [Type] industry operations. Strong strategic-planning and people-management skills. Results-oriented individual with honest, hardworking nature and natural leadership talents. Demonstrable record of accomplishment in team management, budget administration and lead prospecting to enhance growth and strengthen market penetration.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work history
Gerente de Negócios
Partner Gestão e Tecnologia da Infor (McDonald´s)
Vitória, Espirito Santo
2017.04 - 2024.07
- Implemented risk management strategies to minimise losses.
- Resolved conflicts amongst staff, promoting a harmonious work environment.
- Optimised resource allocation, maintaining a balanced operational cost structure.
- Led project teams, resulting in timely completion of tasks.
- Brought about improved employee engagement through regular feedback sessions and reward schemes.
- Ensured compliance with regulations by conducting routine audits on operations procedures and processes.
- Streamlined business operations to improve efficiency.
- Identified growth opportunities to expand company reach.
- Introduced innovative technologies into everyday practices, improving overall productivity and efficiency levels within the firm.
- Enhanced productivity by implementing new workflow systems.
- Devised sales targets, driving the team's motivation and focus towards achieving them.
- Managed and motivated [Number] direct reports to ahieve performance outcomes and maximise productivity.
- Managed and motivated [Number] direct reports to achieve performance outcomes and maximise productivity.
- Managed budget forecasts to ensure financial stability.
- Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
- Sourced and corrected strategic and tactical problems impacting business and sales management.
- Independently managed recruitment, employee motivation and training.
- Prepared short- and long-term forecasting functions to inform company objectives and financial decision-making.
- Organised financial data and reports detailing key metrics, completing within agreed timeframes.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Handled complex project management concerns productively, with little oversight.
- Tracked KPIs to drive profitability and target delivery.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Recruited top-performing candidates to build staff retention and team performance.
- Implemented effective customer service procedures to encourage positive feedback.
- Prepared and reviewed procedural documents for daily operations.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Delivered business strategy to drive revenue and operational efficiencies.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Generated business, cost and employee reports to management.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Negotiated with vendors and service providers to control corporate expenditures.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Established clear budgets and cost controls strategies to meet objectives.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Planned revenue generation strategies designed for growth.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Organised financial and operational data to help with yearly budgeting and planning.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Developed organisational policies for administrative oversight and internal controls.
- Led and managed administrative staff to maintain smooth daily operations.
Gerente de Negocios
Arcos Dourados Comercio de Alim LTDA (McDonald´s)
Vitória, Espirito Santo
2005.02 - 2017.03
- Implemented promotional strategies for increased footfall during holiday seasons.
- Monitored sales performance regularly adjusting strategies as required.
- Handled stock control duties diligently preventing overstocking or shortages.
- Managed daily operations to ensure smooth running of the shop floor.
- Delegated tasks to team members efficiently improving overall productivity.
- Assisted in recruitment process to build an effective workforce.
- Minimised inventory loss for improved profit margins.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Handled customer complaints effectively, restoring trust in our brand.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Enforced company policies and guidelines for all employees.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Designed work schedules to provide optimal and balanced cover of store needs.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers.
- Led and managed administrative staff to maintain smooth daily operations.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Planned revenue generation strategies designed for growth.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
- Controlled resources by department or project and tracked use in [Software].
Education
MBA - Gestão de Projetos e Processos
Faesa
Vitória, Espirito Santo 2023.07 - 2024.08
Formação Pedagógica - Matemática
Centro Universitário Leonardo da Vinci
Serra, Espirito Santo 2023.02 - 2024.07
Bachelor of Business Administration - Administração
Associação vitoriana de ensino superior (FAVI)
Vitória, Espirito Santo 2010.02 - 2014.07
POWER BI do Básico ao Avançado
MI Cursos
Vitória, Espirito SantoSkills
- Leadership skills
- Business administration
- Customer Service
- Business development
- Strategic Planning
- Schedule management
- Sales expertise
- Employee management
- Conflict Resolution
- Inventory control
- Staff training
- Process Improvement
- Just In Time stock control
- Competitor analysis
- Financial management
- Production reporting
- Financial planning
- Business plan development
- Strategy development
- Operational leadership
- Decision making
- Financial administration
- Cash flow management
- Change management
- Customer retention
- Business analysis
- Cross-functional team management
- Business planning
- Stakeholder relationship management
- Team oversight
- Staff development
- Effective leader
- Team standards
- Customer service-oriented
Languages
Portuguese
NATIVE LANGUAGE
POR
Beginner
A1
Timeline
MBA - Gestão de Projetos e Processos
Faesa
2023.07 - 2024.08
Formação Pedagógica - Matemática
Centro Universitário Leonardo da Vinci
2023.02 - 2024.07
Gerente de Negócios
Partner Gestão e Tecnologia da Infor (McDonald´s)
2017.04 - 2024.07
Bachelor of Business Administration - Administração
Associação vitoriana de ensino superior (FAVI)
2010.02 - 2014.07
Gerente de Negocios
Arcos Dourados Comercio de Alim LTDA (McDonald´s)
2005.02 - 2017.03
POWER BI do Básico ao Avançado
MI Cursos