Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicolle Ramos Gomes

Itapevi

Summary

Proven expert in customer engagement and lead generation, I excelled at EmDia by delivering consistent sales benchmarks of R$1.125 million. With a knack for negotiation and a commitment to exceptional service, I fostered long-term customer relationships and significantly boosted sales conversion rates, leveraging both my communication prowess and keen attention to detail.

Professional communicator with strong ability to engage customers and drive sales. Skilled in persuasive communication, active listening, and handling objections effectively. Team player focused on achieving results and adapting to changing priorities. Reliable, goal-oriented, and efficient in managing time and meeting targets.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Operador De Telemarketing Jr

EmDia
07.2022 - Current
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Generated additional leads via focused cold calling initiatives.
  • Completed daily and weekly sales reporting using assigned tools.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Increased sales conversion rates by effectively communicating product benefits and special offers.
  • Developed extensive knowledge of products and services to better assist customers.
  • Delivered monthly results matching set sales benchmarks of R$1.125.000,00 consistently.

Education

Técnico Em Tecnologia Da Informação E Comunicação

Fundação Bradesco
São Paulo - SP, Brasil

Segurança Em Tecnologia Da Informação

Fundação Bradesco
São Paulo - SP, Brasil
12.2024

Introdução A Programação De Objeto Orientada

Fundação Bradesco
São Paulo - SP, Brasil
11.2024

Superior - Ciências Da Computação

Universidade Paulista Nove De Julho
Barra Funda - SP, Brasil

Ensino Médio -

E.E. Eliana Andrés De Almeida Souza
São Paulo - SP, Brasil

Skills

  • Customer service
  • Customer engagement
  • Negotiation and persuasion
  • Verbal and written communication
  • Attention to detail
  • Lead generation
  • Upselling and cross selling

Timeline

Operador De Telemarketing Jr

EmDia
07.2022 - Current

Técnico Em Tecnologia Da Informação E Comunicação

Fundação Bradesco

Segurança Em Tecnologia Da Informação

Fundação Bradesco

Introdução A Programação De Objeto Orientada

Fundação Bradesco

Superior - Ciências Da Computação

Universidade Paulista Nove De Julho

Ensino Médio -

E.E. Eliana Andrés De Almeida Souza
Nicolle Ramos Gomes