Fernanda Freitas

• Classificação de rating PF e PJ;
• Avaliação de renegociações;
• Garantias -Colaterais;
• Impactos com provisão de crédito de novas operações em estoque;
• Monitoramento da carteira de crédito, com base na atualização da Res., CMN 4.966/2021.

• Analise de crédito com Instituições Financeiras;
• Analise de documentos com base em normativos internos;
• Entrevista a clientes;
• Simulações de produtos de crédito.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Analise documental com base em normativos;
• Atendimento a clientes e parceiros
• Comercialização de produtos de crédito de instituições financeiras parceiras.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Atendimento a cooperados, prospecção e operacionalização de produtos e serviços recebidos.
• Operei como Caixa e Cadastro.

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Sorted and organized files, spreadsheets, and reports.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Atendimento ao cliente para contratação de financiamento imobiliário.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Triagem de atendimento ao cliente.
• Auxilio no Caixa Eletrônico.

Curso promovido em parceria com o SENAI-RO, que realizou a formação de Assistente de Produção com simulação empresarial.