Giovana Pereira
Campinas,São Paulo
Visão geral
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Experiência profissional
Partner Operations Analyst
IBM
Hortolandia, SP
2020.11 - 2026.06
- Responsible for supporting IBM Business Partners across North America and Latin America throughout the partner lifecycle, including onboarding, contract registration, program compliance, documentation management, and operational support.
- Act as a focal point for partner inquiries through ticketing systems, email, phone, and live chat, ensuring high-quality support and adherence to IBM partner program requirements.
- Collaborate with cross-functional teams to improve partner experience, operational efficiency, process governance, and knowledge management initiatives.
- Led the development of partner enablement resources, including the Plus You knowledge platform, designed to increase partner autonomy, standardize guidance, and improve information accessibility for both IBM Business Partners and internal teams.
- Contribute to AI-driven initiatives by creating and curating knowledge content, supporting chatbot training, and promoting self-service capabilities.
- Deliver knowledge-sharing sessions and training initiatives for cross-functional stakeholders, including operational and compliance-related processes.
- Represent IBM in partner-facing events and presentations, providing guidance on documentation, compliance requirements, and public procurement processes in Brazil.
- Support documentation and compliance activities related to public sector procurement opportunities involving software and hardware solutions in Brazil.
Judicial Mediation & Conciliation Intern
Tribunal Regional do Trabalho 15ª Região
Campinas, SP
2020.02 - 2020.11
- Supported mediation and conciliation activities within the Second Degree Judicial Center for Conflict Resolution (CEJUSC).
- Conducted case screening and preparation activities, ensuring readiness for mediation and conciliation hearings.
- Coordinated hearing scheduling and case management processes.
- Assisted in labor dispute mediation proceedings, promoting conflict resolution and negotiated settlements.
- Collaborated with judges, attorneys, and court personnel to support efficient case resolution.
Legal Intern | Contracts & Litigation Support
Arrais, Mengue & Nascimento advogados associados
Campinas
2019.04 - 2020.02
- Supported civil and labor law matters through legal research, contract analysis, procedural monitoring, and document preparation.
- Assisted clients by providing updates on case developments and supporting legal documentation requirements.
- Performed legal due diligence and contract-related activities for transportation, import, and export operations.
- Conducted external legal procedures and court-related activities to support litigation processes.
- Collaborated with attorneys in case strategy development and procedural management.
Social Assistance & Inclusion Program Assistant
Centro de Reverência Especializado em População de Rua
Campinas, SP
2017.08 - 2019.04
- Provided support and assistance to individuals experiencing homelessness through social inclusion and public assistance programs.
- Facilitated access to documentation, public services, and digital inclusion initiatives.
- Conducted intake and needs assessment processes to identify appropriate support pathways.
- Participated in educational and social development activities aimed at promoting autonomy and social reintegration.
- Collaborated with multidisciplinary teams to improve service delivery and community engagement.
Formação acadêmica
Bacharelado em Direito - Law
Universidade São Francisco
2017.01 - 2021.12
Habilidades e competências
- Treinamento e desenvolvimento de funcionários
- Treinamento e desenvolvimento
- Compartilhamento de conhecimento
- Boa comunicação com a equipe
- Flexibilidade para lidar com mudanças
- Conhecimento em análise de dados
- Foco em qualidade e eficiência
- Comprometimento com resultados
- Conhecimento em processos operacionais
- Liderança para motivar equipes
- Postura profissional e confiável
- Responsabilidade e ética profissional
- Proatividade no ambiente professional
- Tomada de decisão estratégica
Certificados
Governança, Compliance e Direito Digital
- Compliance e Investigações Corporativas
- LGPD – Entendendo e Implementando
- Crimes Digitais e Meios de Prova Forense
Inteligência Artificial
- Artificial Intelligence Fundamentals (IBM)
- IBM watsonx Foundations (IBM)
- IBM watsonx Essentials (IBM)
- IA Generativa Aplicada ao Direito (Trybe)
Metodologias e Inovação
- Enterprise Design Thinking Practitioner
- IBM Agile Explorer
- IBM Garage Essentials
Conquistas e distinções
- 🏆 Employee of the Quarter – IBM (2025)
- 🏆 Q3 Star of the Quarter – Americas IBM Partner Support Desk (2025)
- 🌎 Top 5 Global Project – Client Advocacy Award (APA's World / Plus You)
- 💡 Wild Duck Ideas Award – Inovação e melhoria de processos
- 🤖 Contribuição para iniciativas de IA e treinamento de chatbot
- 🎤 Treinamento Q2C Brasil e palestrante em evento para parceiros IBM
Idiomas
Português
Língua materna
Inglês
Avançado
C1
Espanhol
Pré-intermediário
B1
Linha do tempo
Partner Operations Analyst
IBM
2020.11 - 2026.06
Judicial Mediation & Conciliation Intern
Tribunal Regional do Trabalho 15ª Região
2020.02 - 2020.11
Legal Intern | Contracts & Litigation Support
Arrais, Mengue & Nascimento advogados associados
2019.04 - 2020.02
Social Assistance & Inclusion Program Assistant
Centro de Reverência Especializado em População de Rua
2017.08 - 2019.04
Bacharelado em Direito - Law
Universidade São Francisco
2017.01 - 2021.12